Welcome to Our Help Site

• 1.1 What is your privacy policy?
• 1.2 What are your terms of service?
• 1.3 Can I be on your team?
• 1.4 Can I get some stickers?
• 1.5 The product I'm looking for is not available on your website, when will you restock?

• 2.1 What happens after I place an order?
• 2.2 Can I make changes to my order?
• 2.3 Can I cancel my order?
• 2.4 How can I get a refund?
• 2.5 How can I return or exchange a product I ordered?
• 2.6 What should I do if my package was damaged before it arrived?
• 2.7 How can I apply a discount to my order?

• 3.1 Can I choose the base colour on a FlipFlop board?
• 3.2 Where can I check the size chart?
• 3.3 Can I get a custom size?
• 3.4 Does 3BT really work?
• 3.5 Do I need special wax for a 3BT board?
• 3.6 What is the factory edge angle and wax application on a new board?
• 3.7 When should I get a wide board?

See all articles in Product information →

• 4.1 What are your shipping options?
• 4.2 How long does shipping take?
• 4.3 How much does shipping cost?
• 4.4 Do you have express shipping options?
• 4.5 How can I track my shipment?
• 4.6 Which shipping provider do you use?
• 4.7 I was not at home at the time of delivery, what should I do now?

See all articles in Shipping & Delivery →

• 5.1 What is your warranty policy?
• 5.2 Where can I submit a warranty claim?
• 5.3 What do I need to include in my warranty claim?
• 5.4 How do I know if the damage to my product is covered under warranty?
• 5.5 What is your return policy?
• 5.6 What is your exchange policy?
• 5.7 What do I need to prepare before sending in my product for a return/exchange?

See all articles in Warranty →

• 6.1 Which forms of payment can you accept?
• 6.2 When can I expect to get my refund?