2.1 What happens after I place an order?

As soon as you complete your purchase at the checkout, we receive your order and the following things happen:

  • Your order shows up in our system and we send you an order confirmation email
  • We make sure to process the details and accept your payment within 24-48h
  • We contact you directly if we spot any errors or have follow up questions
  • Your order is forwarded to the warehouse for packing and dispatch
  • You receive a shipping confirmation email containing the tracking link for your shipment as soon as it goes into transit

You can use your tracking link to follow the delivery all the way to your doorstep and anticipate when you need to be home to receive your new gear. Please consider that once you have received the shipping confirmation email, the package is in the hands of our delivery partner so you will need to reach out to them directly should you need to make any changes to your shipping address for example.

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