My order
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2.1 What happens after I place an order?
As soon as you complete your purchase at the checkout, we receive your order and the following things happen: Your order shows up in our system and we send you an order confirmation email We make sure to process the details and accept your payment within 24-48h We contact you directly if we spot... -
2.2 Can I make changes to my order?
Should you need to make changes to your order, it is important you let us know as soon as possible. If you are asking yourself who to contact about changing an order you placed with us, you can reach out to our Rider Support with your Order# and they will try to help you out. If your order has a... -
Whenever you want to cancel your order, it is important you let us know as soon as possible. If you are asking yourself who to contact about cancelling an order you placed with us, you should reach out to our Rider Support with your Order# and they will try to help you out. If your order has alr...
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You can find a detailed description of our refund policy as well as the submission form for a return-for-refund request, here. Please keep in mind that we are only able to issue a refund if the products are returned in an unused condition, including all original packaging, shipping labels and pr...
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2.5 How can I return or exchange a product I ordered?
You can find a detailed description of our refund policy which outlines the return/exchange process, here. Please keep in mind that we are only able to accept returns if the products are in an unused condition and returned with all original packaging, shipping labels and product tags. Any gifts ... -
2.6 What should I do if my package was damaged before it arrived?
If your shipment was damaged in transit and this is apparent upon delivery, the best thing to do is reject the package and contact our Rider Support to let them know you received damaged gear. They will make sure to send out a replacement to you or set you up with a refund, as soon as the damaged... -
2.7 How can I apply a discount to my order?
You can apply any discount you have for the web shop, either by following the hyperlink itself and filling up your cart in that tab, or entering the code at checkout, once you’re ready to pay for the items you have collected in your shopping cart. You should be able to enter the code in the smal...