4.7 I was not at home at the time of delivery, what should I do now?

When the tracking link for your package indicates that there has been an attempted delivery and you were not home to receive your gear, the delivery service will generally try again, often on the following day. In some cases they will also leave a note, indicating when they will try again or providing the location at which it is possible for you to come and pick up the shipment directly.

In any case, you will have to contact the delivery company directly if you want to make any changes to your shipment or have further questions, since the shipment is in their hands and we can’t influence it any more, once your order has left our warehouse. If you have trouble finding your tracking link or can’t figure out which delivery provider was in possession of your order, feel free to reach out to our Rider Support and they will be happy to assist you.

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